Last Updated: October 18, 2026

Welcome to Pellicante. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Pellicante ("we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services (collectively, the "Services").

Our online store is powered by Shopify. We primarily serve customers in the United States and offer footwear, bags, clothing, accessories, and home goods.

When you use our Services, you acknowledge that this Privacy Policy has been made available to you. Where required by applicable law, we will obtain your consent before processing your personal information for specific purposes.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Personal and Contact Information

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Account registration details

Order and Transaction Information

• Products purchased, viewed, or added to your shopping cart

• Order numbers and purchase history

• Payment status and transaction details

• Shipping and delivery information

• Returns, refunds, and exchange requests

• Customer service communications

Payment Information

When you make a purchase, your payment information is processed through Shopify and the payment service providers available at checkout.

Payment information may include payment card details, billing information, payment confirmations, and transaction identifiers.

Payment card information is handled by the relevant payment service providers using applicable security measures. We do not ask customers to provide complete payment card numbers through email or customer support messages.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Approximate geographic location derived from your IP address

• Pages visited and products viewed

• Referring websites or search engines

• Shopping cart interactions

• Cookies and similar online identifiers

Customer Communications

If you contact us, we may collect information you provide, including your name, email address, order details, messages, and attachments.

We use this information to respond to inquiries, resolve issues, and provide customer support.

2. How We Use Your Personal Information

We collect and use personal information for the following business purposes.

Order Processing and Fulfillment

• Processing and confirming purchases

• Arranging payments

• Preparing, shipping, and delivering orders

• Providing shipping notifications and tracking information

• Processing returns, refunds, and order cancellations

Customer Service

• Responding to questions and requests

• Providing order assistance

• Resolving complaints and disputes

• Supporting product returns and refund requests

Website Operation and Improvement

• Operating and maintaining our online store

• Improving website functionality and product navigation

• Understanding customer preferences

• Analyzing website performance and shopping activity

• Troubleshooting technical issues

Marketing and Communications

Where permitted by applicable law and subject to your preferences, we may use your contact information to:

• Send promotional emails and special offers

• Inform you about new arrivals and product updates

• Provide relevant product recommendations

• Measure the effectiveness of marketing campaigns

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing communications or by contacting us directly.

Security and Legal Compliance

We may use personal information to:

• Detect and prevent fraud or unauthorized transactions

• Protect our website, customers, and business

• Comply with applicable legal obligations

• Maintain necessary business and transaction records

• Investigate and resolve legal claims or disputes

3. Legal Bases for Processing Personal Information

Contractual Necessity

We process information when necessary to fulfill a purchase, arrange shipping, process payment, or provide requested customer services.

Legal Obligations

We may process and retain information to comply with accounting, taxation, consumer protection, and other applicable legal requirements.

Legitimate Interests

We may process information for legitimate business interests, including fraud prevention, customer support, website security, and improving our services, provided those interests are not overridden by applicable individual rights and freedoms.

Consent

Where legally required, we rely on your consent for certain marketing communications, non-essential cookies, and advertising technologies.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a functional shopping experience and, where applicable, support analytics, personalization, and advertising.

These technologies may include:

Essential Cookies

These cookies support core website functions, including:

• Shopping cart functionality

• Secure checkout

• Customer authentication

• Fraud prevention

• Remembering essential website preferences

Analytics Cookies

Where enabled, these cookies help us understand how visitors interact with our website, identify technical issues, and improve store performance.

Advertising and Marketing Cookies

Where enabled, these cookies may help us measure advertising effectiveness, display relevant advertisements, and understand interactions with marketing campaigns.

Depending on our active integrations, advertising and analytics services may include Google-related services or other third-party providers.

Managing Cookie Preferences

You can manage or restrict certain cookies through your browser settings.

Where required by applicable law, we provide appropriate cookie consent controls or other privacy choices.

Disabling certain cookies may affect website functionality, including shopping cart features and account preferences.

5. How We Share Personal Information

We do not sell customer contact lists or disclose personal information to unrelated parties for their independent direct marketing purposes.

However, we may share personal information with trusted service providers where necessary to operate our business.

These may include:

Shopify

Our online store is hosted by Shopify, which provides the technology and infrastructure for our website, checkout, order management, and related ecommerce services.

Shopify processes certain customer information to provide and improve its services, including Shopify consumer services such as Shop and Shop Pay.

Depending on the Shopify services and settings enabled, Shopify may process information relating to interactions with our store and other merchants to provide security, personalization, advertising, and other enhanced shopping services.

For more information, please review Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Payment Service Providers

We share information necessary to securely process payments, verify transactions, issue refunds, and prevent payment fraud.

Shipping and Logistics Providers

We share necessary shipping information, such as the recipient's name, delivery address, and contact details, with carriers and fulfillment partners to deliver orders.

Technology and Customer Support Providers

We may use providers that assist with website hosting, customer communications, analytics, fraud prevention, and store functionality.

Advertising and Analytics Partners

Where enabled, advertising and analytics partners may receive device, browsing, purchase-event, or similar information through cookies, pixels, or other integrations.

Under certain U.S. state privacy laws, these disclosures may be classified as the "sharing" of personal information for cross-context behavioral advertising or targeted advertising, even if no money is exchanged.

Where applicable, we provide customers with legally required choices to opt out of such activities.

Legal and Business Purposes

We may disclose personal information when reasonably necessary to comply with applicable law, respond to lawful requests, prevent fraud, protect rights and safety, or address legal proceedings.

We may also disclose relevant information in connection with a lawful business transfer, subject to applicable privacy requirements.

Where required by law, we require service providers handling personal information on our behalf to use it only for appropriate, authorized purposes and apply suitable safeguards.

6. Shopify, Shop, and Shop Pay

Our store operates on the Shopify ecommerce platform.

When you browse or purchase products from Pellicante, Shopify may process personal information to provide store functionality, payment services, fraud prevention, and related consumer services.

If you use Shop or Shop Pay, Shopify may also process information under its own privacy policies and consumer terms.

Depending on the services and features enabled, Shopify may use information from interactions with our store and other Shopify merchants to provide personalized shopping experiences, enhanced services, and relevant advertising.

Some information may be processed by Shopify or its partners in countries outside your country of residence.

To understand Shopify's data practices and exercise privacy rights directly with Shopify, please visit:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:

https://privacy.shopify.com/

You may also contact us regarding personal information that we control in connection with your purchases from Pellicante.

7. Advertising and Personalized Marketing

We may use advertising and analytics technologies to understand customer interests and measure the effectiveness of our marketing activities.

When these tools are enabled, certain information about your device, browsing activity, or interactions with our products may be shared with advertising partners.

We do not provide customer contact details to third parties for the purpose of selling independent marketing lists.

Where required by applicable law, we obtain consent for personalized advertising and provide applicable opt-out mechanisms.

You may manage certain privacy preferences through our website's cookie controls, available data-sharing opt-out tools, or by contacting us at hello@pellicante.com.

Opting out of personalized advertising does not necessarily prevent you from seeing advertisements. It may instead make the advertisements you see less relevant to your interests.

8. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our store uses Shopify's ecommerce infrastructure, including secure connections and payment-processing safeguards where applicable.

Measures may include:

• Encrypted transmission of information where supported

• Secure payment processing through payment providers

• Restricted access to customer information

• Account and administrative security controls

• Fraud monitoring and prevention measures

• Periodic review of relevant security practices

However, no method of online transmission or electronic storage is completely secure.

While we work to protect your personal information, we cannot guarantee absolute security.

If you believe your personal information or account has been compromised, please contact us promptly at hello@pellicante.com.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required or permitted by applicable law.

Retention periods depend on factors such as:

• The duration of our relationship with you

• Order fulfillment and customer service requirements

• Legal, tax, accounting, and recordkeeping obligations

• Fraud prevention and security requirements

• The resolution of disputes and legal claims

• Your privacy preferences and applicable deletion rights

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it where reasonably practicable and legally appropriate.

Certain transaction records may need to be retained after an account is closed or a deletion request is made to comply with applicable legal obligations.

10. Your Privacy Rights

Depending on your place of residence and applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Request a portable copy of certain personal information

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising or data-sharing activities

• Appeal certain decisions about privacy rights requests where applicable law provides that right

To exercise your rights, please contact us at:

hello@pellicante.com

Please include sufficient information for us to understand and process your request.

We may need to verify your identity before completing certain requests to protect your personal information.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

Some requests may be subject to legally permitted limitations or exceptions.

11. International Data Transfers

Pellicante serves customers primarily in the United States and is operated by a seller based in the United Kingdom.

As a result, personal information may be accessed, processed, or stored in the United Kingdom, the United States, or other countries where Shopify and our authorized service providers operate.

Privacy and data protection laws in these countries may differ from those in your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections and other legally recognized transfer mechanisms.

We take reasonable steps to ensure personal information remains protected when transferred internationally.

12. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If we become aware that we have collected personal information from a child without legally required authorization, we will take appropriate steps to delete or otherwise address that information.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact hello@pellicante.com.

13. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new products, promotions, and other store updates.

You may opt out of promotional emails at any time by using the unsubscribe link in our messages or contacting us directly.

We will respect applicable marketing preferences and consent requirements.

Even if you unsubscribe from marketing communications, we may still contact you regarding your orders, payments, delivery, returns, security notifications, or other necessary service-related matters.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices or content of websites and services that we do not control.

We encourage you to review their privacy policies before providing personal information.

Use of third-party services may be subject to their own terms and privacy notices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When changes are made, we will publish the revised Privacy Policy on our website and update the "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent before making material changes to the way we process personal information.

We encourage customers to review this page periodically.

16. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your privacy rights, please contact us using the information below.

Store Name: Pellicante

Email: hello@pellicante.com

Phone: +1 2106491823

Customer Service Hours: Monday–Saturday, excluding public holidays.

We aim to respond to customer inquiries within 1–2 business days.

Business Contact Address:

3407 Bisley Pass
San Antonio, TX 78245
United States

Customer Service Hours: Monday–Saturday, excluding public holidays (Central Time, CT – San Antonio, Texas, USA).

We aim to respond to general customer inquiries within 1–2 business days. Formal privacy rights requests will be handled within applicable legal deadlines.

Nothing in this Privacy Policy limits your rights under applicable data protection or consumer privacy laws.

Thank you for trusting Pellicante. We are committed to respecting your privacy and providing a secure, transparent shopping experience.