Last Updated: October 18, 2026

Thank you for shopping at Pellicante. Your satisfaction is important to us, and we want you to shop with confidence.

If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below for information about returns, refunds, exchanges, and order cancellations.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to request a return.

We accept returns for eligible items if you change your mind, order the wrong size, receive an unwanted item, or are otherwise dissatisfied with your purchase.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in their original condition.

• Items must have their original tags, labels, and accessories attached.

• Shoes must be returned with their original shoebox and packaging. Please do not attach shipping labels directly to the original shoebox.

• Clothing must be free from stains, odors, alterations, washing, or signs of wear beyond reasonable inspection.

• Bags and accessories must include all original components, such as straps, dust bags, and protective packaging.

• Home goods must be returned unused, undamaged, and with their original packaging and accessories.

• Proof of purchase, such as an order number or order confirmation, is required.

You may carefully try on clothing or shoes indoors to check their fit, provided the items remain in returnable condition.

Return requests must be submitted within 30 calendar days of delivery.

2. How to Request a Return

To initiate a return, please contact our customer service team at:

Email: hello@pellicante.com

When contacting us, please provide:

• Your order number

• Your full name

• The item(s) you wish to return

• The reason for your return

• Photographs if the item is damaged, defective, or incorrect

Our customer service team will review your request and respond within 1–2 business days.

Once your return request has been reviewed, we will provide the appropriate return shipping address and detailed return instructions.

Please do not return any products without contacting us first, as this may delay the return and refund process.

Customers should ship approved returns within 14 calendar days after receiving return instructions.

Important: Please contact us to obtain the correct return shipping address. Our business contact address may differ from our designated return processing facility.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

For change-of-mind returns:

If you return an item because of personal preference, an incorrect size selection, or a change of mind, you are responsible for paying the return shipping costs.

You may use a reliable shipping carrier of your choice. We recommend using a trackable shipping service to ensure your return reaches the designated return facility safely.

Return shipping charges vary depending on the shipping carrier, parcel size, weight, and return destination.

We do not charge any restocking fees.

For damaged, defective, or incorrect items:

If you receive an item that is damaged, defective, or different from what you ordered due to an error on our part, Pellicante will cover reasonable return shipping costs.

We will provide a prepaid return shipping label or arrange another suitable return solution at no additional cost to you.

Please contact our customer service team before returning any damaged, defective, or incorrect product.

4. Damaged, Defective, or Incorrect Items

We take care to ensure that all orders are prepared and shipped accurately.

However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Email hello@pellicante.com and include your order number, a description of the issue, and clear photographs of the affected product.

Once we review your request, we will offer an appropriate solution, which may include:

• A replacement item, subject to availability

• A full refund to your original payment method

• A prepaid return shipping label, if a return is required

For verified damaged, defective, or incorrect items, we will cover reasonable return shipping costs and refund applicable original shipping charges where appropriate.

Approved refunds will be processed within 1–3 business days after the return has been received and inspected, or after we have otherwise confirmed that a refund is appropriate.

Your statutory consumer rights are not affected by this policy.

5. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns due to hygiene, safety, or customization considerations.

These may include:

• Personal care or hygiene-related products with broken hygiene seals

• Customized or personalized items

• Gift cards

• Items clearly identified as final sale and non-returnable before purchase.

Regular sale items and discounted merchandise are eligible for returns under our standard 30-day return policy unless an applicable exception was clearly disclosed before purchase.

Items that have been excessively worn, washed, altered, misused, or damaged after delivery may not qualify for a change-of-mind return.

These exceptions do not limit any rights you may have under applicable consumer protection laws concerning defective, damaged, or incorrectly described products.

6. Refund Process

Once we receive your returned item, our team will inspect it to confirm that it meets the requirements of our return policy.

We will notify you by email once your return has been received and your refund has been approved or declined.

Refund Processing Time: 1–3 Business Days

Approved refunds will be processed within 1–3 business days after we receive and inspect your returned item.

Refund Arrival Time: 3–5 Business Days

Once your refund has been issued, it typically takes 3–5 business days for the funds to appear in your original payment account.

The exact posting time may vary depending on your bank, credit card issuer, or payment service provider.

All refunds will be issued to the original payment method used for the purchase.

For standard change-of-mind returns, the original shipping costs are non-refundable unless otherwise required by applicable law.

Return shipping costs paid by customers for change-of-mind returns are also non-refundable.

We do not charge any restocking fees or refund processing fees.

If you have not received your refund within the expected timeframe, please contact us at hello@pellicante.com, and we will assist you.

7. Exchanges

We do not currently offer direct exchanges for different sizes, colors, or styles.

If you wish to exchange an item, please request a return for your original purchase within the 30-day return period and place a new order for your preferred item.

This helps ensure that your preferred size, color, or style is available when you order.

If you receive a damaged, defective, or incorrect item, please contact us so we can arrange a suitable replacement or refund at no additional cost to you.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

hello@pellicante.com

We will make reasonable efforts to accommodate cancellation requests before your order has been shipped.

Once an order has been shipped, cancellation may no longer be possible.

If your order has already been shipped, you may request a return after delivery in accordance with our 30-day return policy.

If your cancellation request is accepted before shipment, your refund will be processed within 1–3 business days.

The refunded amount will typically appear in your original payment account within 3–5 business days after the refund has been issued, depending on your payment provider.

If we are unable to fulfill your order, we will notify you and issue a refund for any undelivered items.

9. Lost or Delayed Return Shipments

We strongly recommend using a trackable shipping method for all customer-arranged returns.

Please retain your shipping receipt and tracking information until your return and refund have been completed.

If your return shipment is lost or delayed, please contact your shipping carrier to initiate an investigation and notify our customer service team.

We will provide reasonable assistance where possible.

For standard customer-arranged returns, refunds are generally processed after the returned items have been received and inspected, subject to applicable law.

If Pellicante provides a prepaid return shipping label, please notify us of any shipping problems so we can assist with the carrier investigation.

10. International Returns

This policy primarily applies to purchases delivered within the United States.

For orders delivered outside the United States, please contact our customer service team at hello@pellicante.com before arranging a return.

International return shipping costs, customs duties, taxes, and import-related fees may vary depending on the destination and reason for the return.

For change-of-mind returns, customers are responsible for applicable return shipping expenses unless otherwise required by law.

For verified damaged, defective, or incorrect items, Pellicante will provide an appropriate return or refund solution in accordance with applicable consumer protection requirements.

Customers' mandatory consumer rights under applicable local laws remain unaffected.

11. Customer Support and Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us using the information below.

Store Name: Pellicante

Email: hello@pellicante.com

Phone: +1 2106491823

Business Contact Address:

3407 Bisley Pass
San Antonio, TX 78245
United States

Please contact us before returning any item to receive the correct return shipping address and instructions.

12. Changes to This Policy

Pellicante reserves the right to modify or update this Return & Refund Policy when necessary to reflect changes in our operations or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

For orders already placed, the return terms disclosed at the time of purchase will apply, subject to applicable law.

Nothing in this policy limits or excludes consumer rights that cannot legally be waived.

Thank you for shopping with Pellicante. We appreciate your trust and look forward to serving you.