Last Updated: October 18, 2026

Thank you for shopping at Pellicante! We are committed to providing a reliable, transparent, and convenient shopping experience for our customers.

Please review our shipping policy below for information about order processing, shipping times, delivery, and order tracking.

1. Shipping Destinations

Pellicante currently offers shipping to customers within the United States.

Shipping availability is determined by the delivery address entered at checkout. If we are unable to deliver to a particular location, customers will be notified during checkout.

2. Free Shipping

We are pleased to offer FREE Standard Shipping on all orders shipped to eligible addresses within the United States.

• Shipping Method: Standard Shipping

• Shipping Cost: FREE

• Minimum Order Amount: No minimum purchase required

• Currency: United States Dollar (USD)

There are no standard shipping charges for eligible orders, regardless of order value.

Any applicable taxes or other charges will be clearly displayed before customers complete their purchases.

3. Order Processing Time

All orders are typically processed within 1–2 business days after payment confirmation.

Our order processing days are Monday through Saturday, excluding Sundays and U.S. federal holidays.

Orders placed on Sundays or U.S. federal holidays will begin processing on the next available business day.

Order processing includes payment verification, quality checks, packaging, and preparation for shipment.

Please note that processing time does not include shipping transit time.

4. Shipping and Delivery Times

We strive to deliver orders as efficiently as possible.

Our estimated delivery times for the United States are as follows:

Shipping Information	Estimated Time
Order Processing Time	1–2 business days
Shipping Transit Time	8–12 business days
Total Estimated Delivery Time	9–14 business days
Shipping Cost	FREE

Total Estimated Delivery Time: 9–14 business days from the date your order is placed.

All delivery estimates are based on business days and exclude weekends and U.S. federal holidays.

Delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to weather conditions, carrier operations, customs inspections, or other circumstances beyond our reasonable control.

5. Order Confirmation and Tracking

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

When your order has been shipped, we will send you a shipping confirmation email with tracking information when available.

You can monitor your delivery status using the tracking link provided in your shipping confirmation email.

Please allow 24–48 hours after shipment for tracking information to become available or update in the shipping carrier's system.

If you have not received shipping confirmation after the stated processing period, please contact us at hello@pellicante.com.

6. Shipping Carriers and Fulfillment

Pellicante works with shipping and fulfillment partners to deliver orders to our customers.

The carrier used for your order may vary depending on the product, destination, and fulfillment arrangements.

Orders may be dispatched from different fulfillment locations depending on product availability.

If your order contains multiple items, they may arrive in separate packages and on different dates.

You will not be charged additional standard shipping fees for split shipments.

7. Shipping Delays

We make reasonable efforts to process and ship all orders within the estimated timeframes.

However, delays may occasionally occur due to circumstances such as:

• Severe weather or natural disasters.

• Shipping carrier delays or service disruptions.

• High shipping volumes during holidays.

• Customs processing or inspections, when applicable.

• Incorrect or incomplete shipping information.

• Unexpected fulfillment or inventory issues.

If we are unable to ship your order within the promised shipment timeframe, we will notify you and provide a revised shipping estimate when available.

You may choose to accept the revised shipping date or cancel your unshipped order for a full refund.

We handle shipping delays, cancellation requests, and refunds in accordance with applicable U.S. consumer protection laws.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please verify your shipping address, including your name, street address, apartment or unit number, city, state, and ZIP code.

If you discover an error after placing your order, please contact us immediately at hello@pellicante.com.

We will make reasonable efforts to update your address before shipment. However, changes may not be possible once your order has been dispatched.

If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact you to arrange an appropriate resolution.

9. Lost, Missing, or Damaged Packages

At Pellicante, customer satisfaction is important to us.

If your order is lost in transit, arrives damaged, or is missing items, please contact our customer support team at hello@pellicante.com.

Please include your order number and a brief description of the issue. For damaged items, photographs may help us resolve the matter more efficiently.

We will investigate the issue and work with the shipping carrier when necessary.

For confirmed lost or damaged shipments for which we are responsible, we will provide an appropriate replacement or refund in accordance with applicable law.

If your tracking information indicates that your order has been delivered but you have not received it, please contact us so we can assist with an investigation.

10. Customs, Duties, and Taxes

Some orders may be fulfilled through international shipping partners.

International fulfillment may involve customs clearance procedures, which can occasionally affect delivery times.

Any applicable customs duties, import taxes, or additional mandatory charges will be disclosed in accordance with the shipping arrangement and applicable regulations.

Customers will be informed before completing their purchase if any additional import-related charges are payable by them.

11. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at hello@pellicante.com.

We will make reasonable efforts to accommodate changes or cancellations before an order has been shipped.

Once an order has been dispatched, changes or cancellations may no longer be possible.

For information about returning an item after delivery, please refer to our Return and Refund Policy.

Your statutory rights under applicable consumer protection laws remain unaffected.

12. Holiday Shipping

Orders placed during U.S. federal holidays or periods of unusually high demand may experience additional processing or delivery time.

We will make reasonable efforts to communicate significant delays and updated shipment estimates when necessary.

13. Contact Information

If you have questions regarding shipping, delivery, or tracking, please contact us.

Store Name: Pellicante

Address: 3407 Bisley Pass, San Antonio, TX 78245, United States

Phone: +1 2106491823

Email: hello@pellicante.com

Customer Service Days: Monday through Saturday, excluding public holidays.

Customer Service Time Zone: U.S. Central Time (CT).

We aim to respond to customer inquiries as promptly as possible during our regular customer service days.

14. Changes to This Policy

Pellicante reserves the right to update this Shipping Policy to reflect changes in shipping services, operational practices, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

The shipping terms disclosed at checkout will apply to your order, subject to applicable consumer protection laws.

Thank you for choosing Pellicante. We appreciate your trust and look forward to serving you.